Refund policy
Returns & Refund Policy – ES KALMA
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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in the same condition as received
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unworn and unused
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with tags attached
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in its original packaging
You will also need the receipt or proof of purchase.
Return Shipping Fees
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The first return per order is free of charge.
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Any additional returns are subject to a return shipping fee of 35 ILS, which will be deducted from the refund or charged separately.
How to Start a Return
To initiate a return, please contact us at contact@eskalma.com.
If your return is accepted, we will provide:
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a return shipping label
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instructions on how and where to send your package
Items sent back without prior return approval will not be accepted.
You can always contact us for any return-related questions at contact@eskalma.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
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the item is defective
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the item is damaged
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you received the wrong item
We will evaluate the issue and make it right.
Exchanges
The fastest way to ensure you receive the item you want is to:
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Return the original item
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Once the return is accepted, place a new order separately
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@eskalma.com.