Shipping policy
Shipping Policy – ES KALMA
Shipping Area
At this time, ES KALMA delivers within Israel only.
Order Processing Time
All orders are processed within 1 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Israel
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Standard shipping: up to 2–4 business days
Delivery times are estimates and may vary due to high-demand periods, holidays, or carrier-related delays.
Shipping Costs
Shipping fees are calculated automatically at checkout based on the selected delivery method and order details.
Any free shipping offers will be clearly indicated on the website or during checkout.
Order Tracking
Once your order has been shipped, a tracking link will be sent to you by email.
Please allow up to 24 hours for tracking information to become active.
Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete before placing your order.
ES KALMA is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery and include photos if necessary.
Contact: [email@eskalma.com]
Pre-Orders
Items marked as pre-order will be shipped according to the estimated date stated on the product page.
If your order includes a pre-order item, the entire order may be shipped together once all items are available.